Shipping Policy

Thank you for shopping with Derma Chem. We are committed to providing reliable and timely delivery services to our customers. This Shipping Policy explains our shipping process, delivery timelines, and related information.

Shipping Areas

Derma Chem currently delivers orders across Pakistan. We strive to ensure safe and efficient delivery to all major cities and serviceable locations.

Shipping Charges

A flat shipping fee of Rs. 200 is applied to all orders placed through our website. The shipping charges will be clearly displayed during the checkout process before order confirmation.

Delivery Time

Orders are typically delivered within 3 to 5 business days after confirmation. Delivery timelines may vary depending on your location, public holidays, weather conditions, or courier service delays.

Order Processing

Orders are usually processed within 24 to 48 hours after successful confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

Shipment Delays

While we aim to deliver all orders within the estimated timeframe, certain circumstances beyond our control may cause delays. These may include courier issues, natural events, high order volumes, or restricted delivery areas. Customers will be informed whenever possible regarding significant delays.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order. Derma Chem will not be responsible for delays or failed deliveries caused by incomplete or incorrect address information.

Order Tracking

Once your order has been dispatched, tracking details may be provided where applicable so you can monitor the status of your shipment.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact our support team as soon as possible. We will work with the courier service to resolve the issue and provide assistance where applicable.